Who we are
This policy applies to UnclogCo, a drain servicing and cleaning business, and to our website at unclogco.com. In this policy, “UnclogCo”, “we”, “us” and “our” refer to the business. “You” refers to anyone who visits the website, contacts us or uses our services.
We are responsible for deciding how your personal information is used. Our contact details are listed at the end of this policy and on our Contact page.
Information we collect
We collect only what we need to respond to you, carry out the work you request and run the business properly.
Information you give us
- Your name, phone number and email address when you call, email or use the request form.
- The address of the property where work is needed, and access instructions.
- Details about the drain problem, including any photos or videos you choose to send.
- Billing details such as the name on an invoice and payment references. We do not store full card numbers.
- Anything you tell us during calls, messages or visits that is relevant to the job.
Information we collect during the work
- Notes, photos and camera inspection footage of the drains we work on.
- Records of quotes you approved, work completed and payments received.
Information collected automatically
- Technical data such as your browser type, device, pages visited and the time of your visit, collected through server logs and cookies.
- The IP address used to access the website, used for security and spam prevention.
How we use your information
We use personal information for the following purposes:
- To respond to enquiries and call you back about a service request.
- To schedule visits, send arrival updates and carry out the work you have agreed to.
- To prepare quotes, invoices, receipts and service records.
- To provide inspection reports, recordings and follow-up advice.
- To handle complaints, return visits and refund requests.
- To keep the website secure, prevent spam and understand how it is used so we can improve it.
- To meet accounting, tax and other legal obligations.
We do not sell your personal information, and we do not use it for automated decision-making that has legal or similarly significant effects on you.
Why we are allowed to use it
We rely on one or more of the following grounds when we use your information:
- Contract: we need the information to provide the service you have asked for.
- Legitimate interests: running and improving the business, keeping records, and protecting our website and staff, where these interests are not outweighed by your rights.
- Legal obligation: keeping financial records and responding to lawful requests from authorities.
- Consent: for optional cookies and any marketing messages. You can withdraw consent at any time.
Who we share it with
We share personal information only where necessary and only with:
- Our own technicians and dispatch staff who need it to arrange and carry out your job.
- Service providers that help us run the business, such as website hosting, email, form handling, payment processing and accounting software. They may only use the information to provide services to us.
- Professional advisers such as accountants and lawyers, where needed.
- Authorities, regulators or courts where the law requires it.
- Anyone you ask us to share it with, for example a landlord, property manager or buyer who needs a copy of an inspection report.
How long we keep it
We keep personal information for as long as we need it for the purposes above. As a general guide:
- Enquiries that do not lead to a booking are deleted within 12 months.
- Job records, quotes, invoices and service logs are kept for the period required for accounting and tax purposes, and for as long as needed to handle any claims.
- Inspection footage is kept for 12 months after the visit unless you ask us to keep it longer or delete it sooner.
- Website logs are kept for a limited period for security purposes.
How we protect it
We take reasonable technical and organisational measures to protect your information from loss, misuse and unauthorised access. These include secure hosting, encrypted connections to the website, limited staff access, strong passwords and login protection, and regular backups. No system is completely secure, so we cannot guarantee absolute security, but we act promptly if we become aware of a problem.
Your rights
Subject to the law that applies to you, you can ask us to:
- Confirm whether we hold information about you and give you a copy.
- Correct information that is inaccurate or incomplete.
- Delete information we no longer have a valid reason to keep.
- Restrict or object to certain uses of your information.
- Withdraw any consent you have given.
To make a request, email contact@unclogco.com. We may ask you to confirm your identity before we act, and we aim to respond within 30 days.
Cookies
Our website uses cookies and similar technologies. Details of what they do and how to control them are in our Cookie Policy.
Children
Our services and website are intended for adults responsible for a property. We do not knowingly collect personal information from children. If you believe a child has sent us information, contact us and we will delete it.
Changes to this policy
We may update this policy from time to time, for example when we change how we work or when the law changes. The date at the top of the page shows when it was last updated. Significant changes will be highlighted on the website.
For any question about this policy or your personal information, contact UnclogCo by email at contact@unclogco.com or by phone on +8801894 615871 or +8801894 615872. Our postal address is listed on our Contact page.
