Terms and Conditions

About these terms

These terms and conditions apply to every service provided by UnclogCo and to use of the website unclogco.com. By booking a service, approving a quote or using the website, you agree to these terms. If anything in a written quote or service agreement differs from these terms, the quote or agreement takes priority for that job.

Our services

We provide drain unblocking, CCTV drain inspection, high-pressure drain jetting, grease trap cleaning and planned drain maintenance for residential and commercial properties. We do not carry out structural excavation, building work or gas and electrical work. Where a job needs a specialist we will tell you, but we are not responsible for work done by others.

Booking a visit

You can book by phone, email or the request form on our website. A booking is confirmed when we agree a date and time slot with you. When booking, please give us accurate information about the problem, the property and how to access it. If the information is materially wrong, the visit may take longer or cost more than expected, or we may need to rebook.

You must be the owner or occupier of the property, or have their permission, to book work there.

Quotes and prices

When you book, we may give you a price range and confirm any diagnosis or call-out charge. On site, the technician diagnoses the problem and gives you a fixed price for the agreed work. Work starts only after you approve that price.

• The diagnosis or call-out charge is payable even if you decide not to proceed with the quoted work.
• If we find something outside the agreed scope, we stop and give you a separate price. Additional work is only carried out with your approval.
• Prices for planned maintenance schedules are set out in the service agreement for those visits.

Payment

Unless agreed otherwise in writing, payment is due when the work is completed. We accept cash, mobile payments and bank transfer. Commercial customers with an agreed account are invoiced and must pay within the period shown on the invoice. We may charge for reasonable costs of recovering overdue amounts.

Your responsibilities

• Provide safe access to the work area, access covers, inspection chambers and any fixtures we need to use.
• Tell us about any known hazards, previous repairs or unusual pipework.
• Move personal belongings and valuables away from the work area where possible.
• Keep children and pets away from the work area during the visit.
• Make sure someone authorised to approve the quote is available.

How we carry out the work

We carry out all work with reasonable care and skill, using methods and equipment suitable for the drain. We protect the immediate work area, but drain work can involve dirty water, odours and noise for a limited time. We will not use chemical drain cleaners. If we believe a method could damage your pipes, we will explain the risk and agree the approach with you first.

Limits of what we can do

Drains are hidden and their condition is not always known before work starts. You accept that:

• Some pipes are already cracked, corroded, poorly installed or partly collapsed, and clearing or inspecting them may reveal or worsen existing defects that we did not cause.
• A blockage cleared from inside the pipe may return if its underlying cause, such as a damaged section or a habit of disposing of fat, is not addressed.
• Camera inspections show the inside of the pipe at the time of the survey and cannot guarantee its future condition.

Our liability

We are responsible for loss or damage that is a foreseeable result of our failure to carry out the work with reasonable care and skill. We are not responsible for loss or damage caused by pre-existing defects, by information you gave us that was inaccurate, by work carried out by others, or by events outside our reasonable control. Nothing in these terms limits liability that cannot be limited by law.

If you believe our work has caused damage, tell us as soon as possible and before arranging repairs, so we have a fair chance to inspect it.

Cancellations, refunds and return visits

Cancellation, rescheduling, refund and return visit arrangements are set out in our Refund and Cancellation Policy, which forms part of these terms.

Use of this website

You may use this website for lawful purposes only. You must not try to gain unauthorised access to it, interfere with its operation or use the forms to send spam or harmful content. All text, graphics, logos and page designs on this website belong to UnclogCo or are used with permission, and may not be copied for commercial use without our written consent. Website content is provided for general information; see our Disclaimer.

Complaints

If you are unhappy with any part of our service, contact us at contact@unclogco.com or on +8801894 615871. We will acknowledge your complaint promptly, look into it and respond with what we will do. Most issues are resolved quickly once we understand what went wrong.

Changes and governing law

We may update these terms from time to time. The version shown on this page on the date of your booking applies to that booking. These terms are governed by the laws that apply where UnclogCo is registered, and any disputes will be handled by the courts of that jurisdiction, unless the law gives you the right to bring a claim elsewhere.